Cozy stay with helpful staff

We had a nice two-night stay here. The room was decently spacious and clean, but honestly, the bed could be comfier. Great breakfast too! Staff was super friendly, but the AC unit could really use some cleaning. Overall, had a relaxing time and loved the shuttle service to nearby spots.

Family looking for comfort

The pool was open until 11 pm and the lighting made it feel extra cozy for a late night swim. The friendly staff really made us feel welcome, and they even managed a good breakfast with fresh items. Yes, the pancake machine was a hit!

It wasn’t inexpensive but still acceptable.

Had an awesome time with friends! We hiked the Appalachian Trail and then hit the Hollywood Casino for some slots, thanks to the convenient shuttle service. The hotel was clean and the staff was friendly. Breakfast was delicious and had so many options, you won't leave hungry!

One downside was the shower curtain not covering properly, causing some water to spill onto the floor.

I arrived early, and the staff was super accommodating with my preferences. The check-in was smooth, no hitches at all. My King room was spacious, clean, and the bed was comfy. Mini fridge and microwave in the room were handy. The heating worked great, keeping the room cozy. Breakfast had a nice variety including scrambled eggs, which I enjoyed. Staff consistently checked in to ensure everything was good. The major downside was the AC unit. it was a bit noisy and took a while to cool down. Also, the shower pressure could've been stronger. Overall, a solid stay with friendly service and decent amenities.

This hotel suits me perfectly with great wi-fi, a seasonal outdoor pool, and friendly staff. They even helped me with currency exchange during my first stay. I’m always coming back for my trips!

Comfortable Stay with a Great Pool Experience

We enjoyed our stay here as a family, especially the outdoor heated pool which was a wonderful surprise. The staff was attentive and made us feel welcome. Don't miss out on the delicious continental breakfast. it has a wide variety the whole family will love!

The pool area offers comfortable seating and stays open late, which is rare and perfect for unwinding after a long day. The breakfast setup includes fresh cinnamon buns, and the pancake machine is a nice touch for late risers.

The fire alarm went off during the night, which interrupted sleep and required evacuating the kids outside for over an hour. The sheets in our room had noticeable stains, which made things feel less fresh despite the overall cleanliness. Also, the beds were unusually firm for my family's comfort and there weren’t enough pillows for everyone.

good location but not perfect stay

The location was perfect for all the activities we had planned. The staff was very helpful, especially when we needed assistance with directions. Our room was clean and comfortable too, making it easy to relax after a long day. The breakfast had a variety of options including fresh fruits and yogurt, which I appreciated.

The shower pressure could definitely use some improvement, as it felt weak during my morning routine.

Loved the clean, comfy room. The breakfast was decent, with good options like scrambled eggs. Staff were super friendly and helpful, making my stay enjoyable. Also appreciated the shuttle service to local attractions. Great place for a relaxing getaway! 😊

The Holiday Inn Express Charles Town, An Ihg Hotel, was delightfully clean with well-lit hallways and an inviting outdoor pool. I appreciated that the staff were always attentive, especially when I needed assistance with my luggage.

More seating options in common areas would be nice.

Had an awesome time here! 😍 The breakfast was fantastic with fresh fruit and make-your-own pancakes. Only downside was the shower pressure was a bit weak.

my stay was wonderful! the hotel staff were super friendly and went above and beyond to make us feel welcomed. the free shuttle to the casino and the delicious breakfast exceeded my expectations during this short break.

shower pressure was a bit weak

The breakfast spread featured an impressive variety, with standout cinnamon rolls and a fun pancake conveyor belt. However, the bed was too hard, making it difficult to get a good night’s sleep. Additionally, the broken elevator added some inconvenience, and the noise from the pool area was disruptive late into the night. Despite these issues, the staff were courteous and helpful.

Would recommend for a short break

Clean room, great breakfast, and a convenient location made our stay enjoyable, particularly with the nearby shops and the outdoor pool open on a warm May day.

There wasn't a TV guide available.